Privacy Policy

At Elevate London, your privacy is very important to us. This policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with our services. By using our site, you agree to the practices described below.

1. What Information We Collect

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you provide, including your name, address, phone number, and email address.

When you browse our website, we automatically receive your computer’s Internet Protocol (IP) address, which helps us understand your browser and operating system.

If you opt in, we may also send you marketing emails or SMS messages about new products, promotions, or updates.

2. Consent

How do we get your consent?

When you provide personal information to complete a transaction, verify your credit card, place an order, or arrange delivery, you consent to us collecting and using that information for that specific purpose.
If we request your information for another reason (e.g., marketing), we will ask for your explicit consent or provide an opportunity to decline.

How do I withdraw my consent?

If you change your mind, you can withdraw your consent at any time by contacting us at support@elevatelondonstore.com.
This means we will stop collecting, using, or disclosing your information unless required by law.

3. Disclosure

We may disclose your personal information if required by law or if you violate our Terms of Service.

4. Shopify

Our store is hosted on Shopify which provides the e-commerce platform that enables us to sell products and services to you.
Your data is stored through their secure databases and servers, protected by firewalls.

If you make a direct payment, your payment details are encrypted and processed in compliance with The Payment Card Industry Data Security Standard (PCI-DSS). Your transaction data is stored only as long as necessary to complete your purchase.

The PCI-DSS requirements help to ensure secure handling of credit card data by our shop and its service providers. For more information, you can also read Shopify's Terms and Conditions (https://www.shopify.com/legal/terms) or Privacy Policy (https://www.shopify.com/legal/privacy).

 

5. Third-Party Services

We use third-party providers to support our business operations (e.g., payment gateways, shipping carriers, analytics tools).
These providers only collect, use, and disclose your information as needed to perform their services.

Please note that some third-party providers may be located in or operate under different jurisdictions than you or us. If you engage in a transaction involving a provider in another country, your information may become subject to that country’s laws.

When you leave our website or click a third-party link, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

6. Data Security

We take reasonable precautions and follow industry best practices to ensure your personal information is not lost, misused, accessed, disclosed, altered, or destroyed.

All transactions are protected by SSL (Secure Socket Layer) technology and stored using AES-256 encryption.
While no method of transmission over the internet is 100% secure, we adhere to PCI-DSS and other applicable standards to safeguard your data.

7. Cookies

Cookies are small data files stored on your device to help improve your browsing experience. They allow our website to remember your preferences, store cart information, and analyse site performance. Below is a list of cookies we commonly use so that you can make an informed decision about whether to disable them in your browser settings.

Cookie Name Type Purpose Duration
_session_id Unique session token Allows our platform (e.g., Shopify) to store session information such as referrer and landing page data. Expires when the session ends
_shopify_visit No data stored Used by our website provider’s internal analytics to record the number of visits. 30 minutes from last visit
_shopify_uniq No data stored Counts the number of times a single customer visits the store. Expires at midnight (visitor’s local time)
cart Unique token Stores information about the contents of your shopping cart. 2 weeks
_secure_session_id Unique token Used to maintain secure browsing sessions. Session-based
storefront_digest Unique token Used to verify visitor access if the store is password protected. Indefinite
PREF Set by Google Tracks visitors’ origin and browsing activity for analytics purposes. Short-term duration

 

You can choose to disable cookies at any time through your browser settings. However, please note that doing so may affect how our website functions and limit certain features such as cart storage or personalised browsing.

8. Age of Consent

By using this website, you confirm that you are at least 18 years old, or have consent from a parent or guardian to use the site.

9. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Updates will take effect immediately upon posting on our website.
If significant changes are made, we will notify you here so you remain aware of what data we collect and how it is used.

If our business merges with or is acquired by another company, your information may be transferred to the new owners so we can continue providing our services.

SMS Marketing Terms and Conditions (if applicable)

We use a text messaging platform to send updates and marketing offers. By providing your mobile number and opting in, you agree to the following terms:

  • By entering your phone number at checkout, signing up through a registration form, or subscribing via another method, you consent to receive transactional and promotional SMS messages (e.g., order confirmations, updates, and special offers).

  • Your name, phone number, and purchase information may be shared with our SMS service provider (e.g., SMSBump Inc., an EU-based company headquartered in Sofia, Bulgaria) to enable targeted and reliable message delivery.

  • Message frequency may vary, and standard message and data rates may apply.

  • Consent to receive marketing messages is not a condition of purchase.

If you wish to unsubscribe from SMS messages:

  • Reply STOP to any text message you receive from us, or

  • Use the unsubscribe link provided in each message.

Please note that alternative unsubscribe methods (e.g., replying with other words or phrases) may not be recognised by our system.

Questions or Contact Information


For assistance, contact us directly at support@elevatelondonstore.com.